If you need any help, browse our FAQs or contact us!
What are Tailored Experiences? Tailored Experiences are personalized food and wine activities for every occasion. These are private experiences, so all the services provided are exclusively dedicated to you and to the people you want to share it with.
Will I need to eat before or after the experiences? We recommend not to eat before any experience because there are always numerous stops and tastings of food and wine. There will be no need to eat in the end.
Are there alternatives for specific dietary restrictions? We offer alternatives for all types of dietary restrictions (vegetarians, vegans, gluten, lactose intolerants, etc). You can specify your needs at the moment of booking. Please, try to be as specific as possible to better organize your experience. If you forgot to report it, contact us here.
Do I need to bring water? Water will be provided throughout the whole experiences.
Where is the meeting point? The meeting point will be provided few days before the experience.
Where does my experience end? Generally, the experience ends at the same starting point. If it doesn’t, this is specified both in the description of the experience and in the email you will receive. At the end of each experience, our FoodAmbassador is available to provide information about how to reach your next destination or to call a cab for you.
Are there any extras available? We offer extras such as travel insurance and transportation. Their availablility depends on the experience you choose. Before you complete your reservation, you will be able to select extra services and have further details.
Is transportation included? It depends on the experience. When not provided by and for the beginning of the experience, it can be included as an extra service. We recommend to check the description on each page.
Is departure guaranteed for every experience? Departure is always guaranteed.
Can I bring my kids? Children are very welcome during Tailored Experiences at a discounted price. Non-alcoholic alternatives are always provided.
What should I wear? No specific clothing is required. However, we recommend wearing comfortable shoes and clothes according to the weather forecast and the season.
Will the experience still take place in case of severe weather? Our experiences take place whether rain or shine and we have indoor options for all stops. In case weather is so severe that authorities issue a red alert and there is a real danger for safety, you will be promptly notified that the tour date is canceled, and you will receive a voucher for a future tour or get a refund.
Will the experience still take place in case of strike/terrorist attack/ act of god etc? Your safety is our most important priority and we will never jeopardize it. In case we are informed of any situation that may be a threat to your safety, we will do our best to get in touch with you and inform you that the food tour is canceled. In that case, we will offer you the possibility of rescheduling, deviate the itinerary, receive a voucher for a future tour or a full refund.
I just booked an experience and I forgot to specify my dietary restrictions, what can I do? You can get in touch with us via email or through the contact form here.
Are the experiences wheelchair/stroller friendly? For an experience without architectural barriers, contact us.
Are there restrooms during the experience? Yes, indeed! There are restrooms at many locations along the way. If you have specific need, please inform your FoodAmbassador.
Is it necessary to print the confirmation email/booking? You won’t be asked to show any confirmation email or voucher, but we highly suggest to have at least a digital copy with you to show.
Is it possible to book an experience for a large group of people? Of course. Whether you are a private or a B2B operator, please get in touch with us so that we can send you our best offer.