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Cancellation and refund

How can I cancel my reservation?
You can cancel your reservation by sending an email.


What is your cancellation and refund policy?

Cancellation terms change according to the experiences. You can check them on the terms and conditions page.


How long does it take to get a refund?

You will receive an email when the refund has been accepted. After that, it may take up to 14 day for the refund to appear on your bank account.

Can't find the answer to your question?

Let us know how we can help!

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How to contact us

If you haven't found the answer to your question, please fill the form on the side or check our contact page.

When?
Monday to Friday
From 9:00 a.m. to 6:00 p.m.